Frequently Asked Questions

If you have any further questions, do not hesitate to contact us at djafra.ltd@gmail.com or 0898731416 .

📦 Orders and payment

1. How can I place an order?

📌 Easy! Select the desired product, click "Add to cart" , follow the steps at checkout and complete the order.

2. What payment methods do you offer?

💳 We accept:

  • Cash on delivery (payment upon delivery – only for Bulgaria)
  • Bank transfer
  • Revolut / Wise (negotiable)

3. How do I know if my order has been accepted?

📩 You will receive an email confirmation immediately after completing your order.

4. Can I change or cancel an order?

✏️ Yes, if it hasn't been shipped yet! Contact us within 24 hours of ordering.

🚚 Delivery and deadlines

5. Where do you deliver?

🌍 We deliver to Bulgaria, the USA and Europe .

6. How long does delivery take?

  • Bulgaria: 1-3 business days
  • USA and Europe: 5-15 business days (depending on the courier)

7. How much does delivery cost?

🚛 The price depends on the destination:

  • Bulgaria: 6.90 BGN (office) / 8.90 BGN (address)
  • USA / Europe: Different rates, calculated at checkout.
    📦 Free shipping for orders over 88 BGN.

8. How do I track my order?

📍 After sending, you will receive a tracking number by email.

🔄 Returns and complaints

9. Can I return a product if I don't like it?

✅ Yes! You have 14 days to return the product if it is in the original packaging and unused.

10. How do I return a product?

📦 Contact us at djafra.ltd@gmail.com and we will give you instructions.

11. What happens if the product is damaged upon receipt?

🔧 If there is a factory defect or it is broken during transport, we will replace it for free .

📢 Wholesale

12. Do you offer discounts for merchants?

🛍️ Yes! The more pieces you buy, the better price you get:

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💡 Other questions

13. Do you sell original products?

🔒 Yes! All our products are 100% original and have passed strict quality control .

14. How can I contact you?

📞 Phone: 0898731416 , Viber, WhatsApp 24/7/365
📩 Email: djafra.ltd@gmail.com
📍 Working hours: Mon-Fri: 09:00 – 18:00

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